Privacy Policy
1 This Site
This website (our "Site") is operated by Servent Ltd, a company incorporated in Scotland with company number SC481960 whose registered office is at 22 Montrose Street, Glasgow, Scotland, G1 1RE ("we", "our", "us").
2 This Privacy Policy
2.1 This privacy policy (our "Privacy Policy") sets out the personal information we collect from or about you and/or you give to us (your "personal data"), why we collect it, how we use it and when we may share or disclose it. It also sets out how to contact us and supervisory authorities for further information, and/or in the event you have a complaint that we cannot resolve with you.
2.2 We collect, use and are responsible for certain personal data concerning you. We are regulated under various laws including the Data Protection Act 2018. We are responsible as "controller" of your personal data collected by us for the purposes of those laws.
3 Contacting us
3.1 If you have any questions about our Site or this Privacy Policy, including if you don't understand any part of this Privacy Policy, please contact us:
3.1.1 by e-mail at curious@servent.co.uk; or
3.1.2 by post at:
Servent Ltd
22 Montrose Street
Glasgow
G1 1RE
3.2 We will endeavor to respond to you promptly. Please note that our email facilities are monitored only during the hours of 1000 to 1600 (excluding public and bank holidays in the UK, or a part thereof).
3.3 Please also note that we may keep a record of correspondence to enable us to properly manage our relationship with you, the operation of our business, to deal with your query, and for quality and training purposes.
4 Our Site
4.1 This Privacy Policy relates to your use of our Site. The Site include the websites linked to the following domain names and all associated webpages:
4.2 Please note that this Privacy Policy applies also to personal data we gather via our social media profiles:
Twitter,
LinkedIn,
https://www.linkedin.com/company/servent-ltd
4.3 Where we link to other websites owned and operated by third parties from our Site and from our social media profiles, and where you access sites other than those operated by us, please note that we do not operate these websites, these websites may also gather information about you, and these websites shall have their own policies relating to personal data. For information as to how they collect and use your personal data, please consult their privacy policies.
5 How We Collect Personal Data
5.1 We collect personal data about you when you access our Site, social media profiles or sites operated by providers to us, register with us, contact us, send us feedback, purchase or access services via our Sites or those of our providers, telephone or write to us, post material to our Site, sign up to receive marketing information from us, compete customer surveys, visit our social media profiles or post material via those profiles, or participate in interactive features upon our Site.
5.2 We collect this personal data from you either directly, such as when you register with our Site or contact, or indirectly, when you are browsing our Site or via the providers of the facilities to us and to you.
5.3 Our collection of your personal data is aided by the use of cookies. For more information upon how we use cookies, please see our cookie policy.
6 Personal Data Collected
6.1 The personal data we collect depends on the particular activities carried out through our Site or our social media profiles. Personal data may include:
6.1.1 your name, address and contact details;
6.1.2 the location and/or device from which you are visiting our Site;
6.1.3 your preferences regarding use of our Site;
6.1.4 details of any feedback you give us by phone, email, post or via social media;
6.1.5 your registration details relating to our Site, such as username, login details; and/or
6.1.6 information concerning the elements of our Site or our social media profiles that you visit, read, interact with, and information concerning the manner of that interaction.
7 Uses of your Personal Data
7.1 We use your personal data to:
7.1.1 manage your relationship with us, including your access to features of our Sites that require registration;
7.1.2 verify your identity;
7.1.3 provide goods and services to you;
7.1.4 perform contracts with you;
7.1.5 customise our Site, our social media profiles and their content to your particular preferences;
7.1.6 notify you of any changes to our Site or to our services that may affect you;
7.1.7 improve our business, for example through feedback, or via training our staff;
7.1.8 to protect the rights, property or safety of others; and
7.1.9 to operate our Site and our business.
7.2 Our Site is not intended for use by children and we do not knowingly collect or use personal data relating to children.
8 Our legal basis for processing your personal data
8.1 When we use personal data we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal data we process and why.
8.2 The legal bases we may rely on include:
8.2.1 consent - where you have given us clear consent for us to process your personal data for a specific purpose;
8.2.2 contract - where our use of your personal data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
8.2.3 legal obligation - where our use of your personal data is necessary for us to comply with the law; and
8.2.4 legitimate interests - where our use of your personal data is necessary for our legitimate interests, your legitimate interests, or the legitimate interests of a third party, for example to prevent the rights, property or safety of others (unless there is a good reason to protect your personal data which overrides those legitimate interests).
9 Further Information
For further details on when we collect personal data, what we collect as well as how we use it, please read the following sections:
10 Personal Data Sharing
10.1 If you submit someone else's personal data you must have consent from them to do this.
10.2 We routinely share personal data as follows:
10.2.1 your name and address details with our delivery partners, to enable the delivery of products (including tickets and events) to you;
10.2.2 with our providers, who assist with enabling the operation of our Site, for example hosting providers, and email service providers - this sharing enables the provision of our Site to you; some of these providers may be based outside the UK – in this event we shall endeavour to ensure that your personal data is protected to an extent substantially equivalent to the level of protection mandated under UK law; and
10.2.3 we will share personal data with law enforcement or other authorities or persons if required by applicable law, or to protect the rights, property or safety of any person - this is includes sharing to prevent the risk of fraud; and
11 Third Party Marketing
11.1 From time to time, we may also like to share your personal data with selected third parties so that they may send you information about their products and/or services. We will only ever do this having obtained your consent first.
11.2 If you have previously agreed to being contacted in this way, you can unsubscribe at any time by contacting us using the means set out in this Privacy Policy, or by clicking upon the unsubscribe links any emails or marketing material you receive.
12 Cookies and Similar Technologies
A cookie is a small text file which is placed onto your device when you use our Site. We use cookies and other similar technologies. For further information on our use of cookies, please see our cookie policy.
13 Your Rights
13.1 Under applicable law you have a number of important rights. In summary, those include rights to:
13.1.1 fair processing of your personal data and transparency over how we use your use personal data;
13.1.2 access to your personal data;
13.1.3 require us to correct any mistakes in your personal data which we hold;
13.1.4 require the erasure of personal data concerning you in certain situations;
13.1.5 receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and to have us transmit that personal data to a third party in certain situations;
13.1.6 object at any time to processing of personal data concerning you for direct marketing;
13.1.7 object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; and
13.1.8 object in certain other situations to our continued processing of your personal data.
13.2 For further information on each of those rights, including the circumstances in which they apply, see the website of the Information Commissioner's Office (ico.org.uk).
13.3 If you would like to exercise any of those rights, please email, call or write to us using the contact means set out in this Privacy Policy, and remember to let us have enough information to identify you, and the matter to which your correspondence relates. Please note we may require you to provide proof of your identity and address.
14 Keeping your Personal Data Secure
14.1 We have appropriate security measures in place to prevent personal data from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
14.2 We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
14.3 We do not have access to your payment information. We only use providers to take payments where those providers are compliant with PCI standards (see www.pcisecuritystandards.org) or equivalent standards in their territory of operation.
14.4 If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.
15 How to Complain
15.1 We hope that we can resolve any query or concern you raise about our use of your personal data.
15.2 Applicable law also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk/global/contact-us.
16 Changes to this Policy
Please note that we may update this policy from time to time, so if you revisit our Site at a later date you should check this policy again at that time to make sure you have seen the current version. This policy was last updated on 11 July 2024.
VERSION CONTROL
& REVIEW
Date Approved: 11th July 2024
Date Changed: 22nd July 2024
Version: 1.2
Reviewed By: Des McGuire (Director)